It is necessary to design an operations management system based on the management of patient flow throughout the care process.
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To understand the scope of the itinerary of older people within the French Health System, it is necessary to bear in mind the reference figures that reflect the extent of the phenomenon.
Patient participation is a necessary condition for developing the patient experience in a health care institution, but it may not be enough, as some of the hospital's lines of action need to be adapted, such as the organisation's culture, organisational processes or infrastructure.
The traditional planning of health services has become obsolete and is beginning to be questioned due to the financial and technical need to organize and concentrate third level or highly specialized medicine.
The outcome of the hospital, in terms of health and efficiency, is fundamentally related to the capacity and quality of its management, much more than to public and private ownership.